The inaugural Contact Centre Strategies Summit brought together 70+ contact centre leaders from across Canada in Toronto this February. Don’t miss out next time—mark your calendars for 2027 and:
- Transform your contact centre into a strategic CX asset that drives customer loyalty, operational excellence, and measurable business growth.
- Master AI and automation that actually works with real-world playbooks on agentic AI, predictive CX, and intelligent automation that empowers agents instead of replacing them.
- Stabilize and scale your workforce with proven strategies to reduce attrition, accelerate onboarding, build coaching cultures, and turn frontline roles into purpose-driven careers.
- Turn VoC into action, not dashboards with frameworks that close the loop, drive accountability, and create measurable impact on trust and loyalty.
- Leverage data and analytics to optimize operations with insights on capacity planning, performance psychology, and unified platforms that eliminate tech silos.
Join a curated network of peers from Toronto Metropolitan University, York University, Scarborough Health Network Foundation, Indigenous Prosperity Foundation, Hamilton Foundation, and more!